Legal

Privacy Policy

Who We Are

This website is operated by:

Regal Renewables Ltd
5 Foxglove Way, Oadby, Leicester, England, LE2 4QL
Email: info@regalrenewables.co.uk

We are the data controller responsible for your personal information.

What Information We Collect

We may collect and process the following information:

Information you provide

Name
Email address
Telephone number (if provided)
Postcode and property details (such as property type, age and number of bedrooms)
Details of your existing heating system and what you're interested in
Any other details included in your enquiry or message

Website Technical Information

When you visit our website, limited technical information may be processed automatically to ensure the website functions correctly and securely.

We do not use website analytics, tracking tools, or visitor monitoring technologies.

How We Use Your Information

We use your information to:

Respond to enquiries
Assess your property and prepare a tailored quotation
Provide information about our services
Maintain the security and operation of the website

We do not sell your personal data.

Legal Basis

We rely on the following lawful basis:

Legitimate interests, to respond to enquiries and operate our business

Data Sharing

We use trusted third-party service providers to support the operation of our website and business, including website hosting, platform services, and email or IT support.

These providers process personal data only on our behalf and in accordance with data protection law.

Some providers may process data outside the UK. Where this occurs, appropriate safeguards are in place.

How Long We Keep Data

Enquiry information is typically retained for up to 12 to 24 months, unless a longer period is required for ongoing business or legal purposes.

Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing

You also have the right to complain to the Information Commissioner's Office: https://ico.org.uk

Contact

If you have any questions about this Privacy Policy, please contact:

Regal Renewables Ltd
Email: info@regalrenewables.co.uk